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Delivery & Substitution Policy

Delivery Policy:
Flower Shop N5 delivers directly anywhere in Los Angeles. Orders placed before 10 am are eligible for same-day delivery. The delivery fee will be calculated based on the delivery address at checkout.

Standard Delivery Fee for distance up to 5 miles - $9.90
For distance over 5 miles $9.90 plus $1.50 per each additional miles.

For orders over $125.00 delivery within 5 miles is FREE.
For distance over 5 miles $9.90 plus $1.50 per each additional miles.

For orders over $250.00 delivery within 10 miles is FREE.
For distance over 10 miles $9.90 plus $1.50 per each additional miles.

For orders over $400.00 delivery within 20 miles is FREE.
For distance over 20 miles $9.90 plus $1.50 per each additional miles.

Floral Compositions:
Customers may wish to include a message with their compositions and these messages will also be private and confidential between the customer and the recipient.

Substitution Policy:
In some instances, the florist's photo may represent an overall theme or look that cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, the local florist will ensure that style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

We offer flower composition, bouquet, and plant delivery services to almost 100% of the United States. Within the United States, all of our specialty gifts, flowers, and plants are delivered by FedEx®, UPS®, or USPS®. Standard shipping and same-day delivery service charges start from $9.90, though prices may vary per delivery, depending on the location or calendar day. Delivery is available Monday through Sunday.

Additionally, we cannot make deliveries to either Intensive Care Units (ICU) or Critical Care Units (CCU) of hospitals due to hospital policy. In the event that the intended recipient is in either the ICU or CCU, we will hold the order until they move to a regular room. We will arrange the freshest products to be delivered at that time.

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